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Penn Waste Blog

New Collection Mandates Take Effect Monday

Effective Monday, March 30th, Penn Waste will be enforcing the following collection mandates in an effort to protect our frontline team members and as a result of having a limited workforce during this COVID-19 pandemic:

  • All trash must be bagged and tied. If you’re in a municipality that has a mobile cart, all bags must be placed inside your mobile cart. Loose items will not be collected.

 

  • All recyclable materials must be placed inside your recycling container(s), including your flattened cardboard. Recyclable items left outside of your recycling container will not be collected.

 

  • We will enforce the bag and/ or cart limits as designated by your municipality. If you do not know what your limits are, you can check on our website by selecting your municipality on our municipality resource page – https://www.pennwaste.com/for-your-home/municipalities/.

 

  • Bulk item and yard waste collection is suspended until further notice. We are doing this so we can continue to focus all our efforts and personnel on trash and recycling collection.

All of the above actions are being put in place to help protect the health and safety of our team members. After the COVID-19 crisis is over, we will resume our normal collection practices and reinstate bulk item and yard waste collection services. Please continue to check our website and your municipality’s website for updates.

Penn Waste takes great pride in being a trusted partner in the South-Central Pennsylvania community for the last 20 years. We appreciate your help, understanding, and patience as we all navigate these unprecedented times together.

 

 

 

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Important Service Updates

As a result of Governor Wolf’s recent Executive Order in response to the COVID-19 crisis, we have several important updates to share with you.

Effective Monday, 3/23/20, Penn Waste Residential Collections will operate as follows:

Trash Collection – On Schedule as Normal
Recycle Collection – On Schedule as Normal 

Yard Waste Collection – Temporary suspension until further notice
Bulk Item Collection- Temporary suspension until further notice

We are doing this so we can continue to focus all our efforts and personnel on trash and recycling collection.

The collection of trash is our top priority as improperly managed waste can create conditions that may have severe adverse effects on public health, safety and the environment.

ADMINISTRATIVE UPDATES:
Monday, March 23rd, administrative staff will be working remotely and we will have limited staff on premise. If you need to pay your bill, you can still mail it in, pay your bill online at https://www.pennwaste.com/pay-your-bill/, or pay over the phone via our automated system by calling 717-767-4456.

Residential Customers – If you have an emergency, please send us an email at info@pennwaste.comPlease do not send an email unless it is a real emergency.

Commercial Customers – Any requests should be emailed to  commercialcs@pennwaste.com.

Both emails will be monitored during our normal 8AM-5PM business ours.

If we have more service changes to communicate, we will continue to share additional updates via our social media channels, website, email blasts and we will make individual contacts as necessary.

Thank you for your patience and understanding as we all try to navigate these unprecedented times.

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Help Us Keep Our Employees Safe

As we continue to provide an essential service to our customers, we’re asking for your help to keep our employees safe.

What Can You Do To Help?

  1. Bag & tie your household trash. Household trash that is not properly bagged and tied is susceptible to spills and further increases the risk of exposure for our personnel to potentially infectious waste.
  2. Continue to place recyclable items loose in your bin. Refer to our recycling guidelines on what is acceptable. Do not place items such as plastic bags, tissues, napkins, food-soaked material etc. in your recycling bin.
  3. Limit interaction with our team members. We love our Penn Waste fans, but please say hi to our employees from a safe distance.
  4. Properly dispose of medical waste. Medical waste such as needles used to administer medication to individuals or pets should be placed in a rigid plastic container that has a lid (such as a detergent bottle or coffee can), clearly marked “Sharps”, sealed shut and placed inside a garbage bag in the TRASH.
  5. Utilize our website and email contact form. Many of your frequently asked questions are addressed on our website. If you have a question, please consider contacting Penn Waste via our contact form on our website at www.PennWaste.com instead of calling in.
  6. Pay Your Bill Online – You can pay your bill online at www.PennWaste.com

What Are We Doing?
Our number one value at Penn Waste is the safety of our employees, our customers, and the communities we serve. We are closely monitoring the current situation and are following guidance from the CDC, WHO, and our state and local public health officials. We have also implemented measures to prevent the spread of illnesses, including COVID-19. At Penn Waste. We recognize that the Coronavirus (COVID-19) outbreak has tremendous unknowns and could cause unanticipated service delays, service interruptions, or unusually high call volumes.

At Penn Waste, we have developed and implemented business continuity plans to ensure our operations run as effectively as possible during this unique period in order to keep our commitment to provide the best possible service in a courteous, effective manner, and show respect and gratitude for those we are fortunate to serve.

Thank you. We greatly appreciate your patience and trust in Penn Waste.

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A Message Regarding (COVID-19)

Dear Penn Waste Customer:

Our number one value at Penn Waste is the safety of our employees, our customers, and the communities we serve. We are closely monitoring the current situation and are following guidance from the CDC, WHO, and our state and local public health officials. We recognize that the Coronavirus (COVID-19) outbreak has tremendous unknowns and could cause unanticipated service delays, service interruptions, or unusually high call volumes.

We provide an essential service within our communities and strive to meet our customer commitments. At Penn Waste, we have developed and implemented business continuity plans to ensure our operations run as effectively as possible during this unique period in order to keep our commitment to provide the best possible service in a courteous, effective manner, and show respect and gratitude for those we are fortunate to serve.

Thank you. We greatly appreciate your patience and trust in Penn Waste.

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COVID-19 Update: Wednesday, March 18, 2020

Due to the current circumstances surrounding the COVID-19 virus, we wanted to let you know that we are committed to working together during these unprecedented times.  We continue to monitor the COVID-19 situation daily and will send updates as necessary.

As of today, Wednesday, March 18th, we are operating on a normal schedule.

We have taken precautions to protect our employees but ask for your help as well. Please limit your interactions with your waste and recycling teams when you see them in your neighborhoods.

In addition, please utilize our Pay Your Bill function on our website, pay over the phone (717-767-4456) or mail in your payment to help limit face-to-face interaction with our team members.

We will continue to share updates via our website, email blasts, social media channels, and make individual contacts when necessary.

Stay safe everyone!

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