New Collection Mandates Take Effect Monday
Effective Monday, March 30th, Penn Waste will be enforcing the following collection mandates in an effort to protect our frontline team members and as a result of having a limited workforce during this COVID-19 pandemic:
- All trash must be bagged and tied. If you’re in a municipality that has a mobile cart, all bags must be placed inside your mobile cart. Loose items will be not be collected.
- All recyclable materials must be placed inside your recycling container(s), including your flattened cardboard. Recyclable items left outside of your recycling container will not be collected.
- Bulk item and yard waste collection is suspended until further notice. We are doing this so we can continue to focus all our efforts and personnel on trash and recycling collection.
All of the above actions are being put in place to help protect the health and safety of our team members. After the COVID-19 crisis is over, we will resume our normal collection practices and reinstate bulk item and yard waste collection services. Please continue to check our website and your municipality’s website for updates.
Penn Waste takes great pride in being a trusted partner in the South-Central Pennsylvania community for the last 20 years. We appreciate your help, understanding, and patience as we all navigate these unprecedented times together.
IMPORTANT SERVICE UPDATES
As a result of Governor Wolf’s recent Executive Order in response to the COVID-19 crisis, we have several important updates to share with you.
Effective Monday, 3/23/20, Penn Waste Residential Collections will operate as follows:
Trash Collection – On Schedule as Normal
Recycle Collection – On Schedule as Normal
Yard Waste Collection – Temporary suspension until further notice
Bulk Item Collection- Temporary suspension until further notice
We are doing this so we can continue to focus all our efforts and personnel on trash and recycling collection.
The collection of trash is our top priority as improperly managed waste can create conditions that may have severe adverse effects on public health, safety and the environment.
Monday, March 23rd, administrative staff will be working remotely and we will have limited staff on premise. If you need to pay your bill, you can still mail it in, pay your bill online at https://www.pennwaste.com/pay-your-bill/, or pay over the phone via our automated system by calling 717-767-4456.
Residential Customers – If you have an emergency, please send us an email at email@example.com. Please do not send an email unless it is a real emergency.
Commercial Customers – Any requests should be emailed to firstname.lastname@example.org.
Both emails will be monitored during our normal 8AM-5PM business ours.
If we have more service changes to communicate, we will continue to share additional updates via our social media channels, website, email blasts and we will make individual contacts as necessary.
Thank you for your patience and understanding as we all try to navigate these unprecedented times.
A message regarding Coronavirus (COVID-19)
Dear Penn Waste Customer:
Our number one value at Penn Waste is the safety of our employees, our customers, and the communities we serve. We are closely monitoring the current situation and are following guidance from the CDC, WHO, and our state and local public health officials. We recognize that the Coronavirus (COVID-19) outbreak has tremendous unknowns and could cause unanticipated service delays, service interruptions, or unusually high call volumes.
We provide an essential service within our communities and strive to meet our customer commitments. At Penn Waste, we have developed and implemented business continuity plans to ensure our operations run as effectively as possible during this unique period in order to keep our commitment to provide the best possible service in a courteous, effective manner, and show respect and gratitude for those we are fortunate to serve.
Thank you. We greatly appreciate your patience and trust in Penn Waste.